Online Order Information
Shopping Cart Deliveries and Terms
Order Confirmation and Delivery
Upon placing an order from our shopping cart, you will receive a confirmation email. Please note that the amount shown as your order total when you check out does not include shipping or sales tax and is not your total invoice amount. Before your order is shipped, you will receive a second email that details the total invoice amount including shipping charges and applicable sales tax.
Your order will be shipped within three to five business days, usually by UPS ground service. If we are unable to ship your order because the item is out of stock or for other reasons, our staff will contact you.
Shipping Charges
Your online orders will be shipped by UPS Ground or US Postal Service. Actual UPS Ground shipping charges or postage will be added to the sale amount.
Sales Tax
Applicable sales tax for products delivered to the State of Washington will be added to your order. The actual sales tax rate will be determined by the delivery location according to State of Washington Sales Tax Tables.
Total Invoice Amount
Our staff will contact you by e-mail with your total invoice amount including shipping charges and applicable sales tax. Your order will be shipped the following business day. If you decide not to place the order, please contact us before the order is shipped.
Warranty
All products manufactured by Big D are guaranteed against defective material and workmanship. Big D cannot guarantee its products or assume responsibility when failure is due to accident, abuse, or misuse.
Returns
If at any time the material or workmanship of a product is in question, you may return it for a formal inspection. All returns for inspection must be pre-authorized. Any items being returned for inspection must be clean.
Shipment Errors
Should an item be short in shipment, or an error be made in billing, a claim must be made to our office within 10 working days from date of delivery.
Local Deliveries
Please see our local delivery section for details.
Questions
Please contact us for answers to your questions about the products we carry.
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